1. Introduction

1.1. These Terms and Conditions (“Terms”), along with our privacy notice and disclaimer available at www.michelewalsh.com, set out the basis on which we provide access to our Website and the provision of any Services to you through our Website and/or associated social media channels. By accessing, visiting, or using our Website or purchasing any Services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or purchase our Services.

1.2. Additional terms may apply for specific coaching programs or bespoke services. In case of conflict, the specific terms will take precedence.

2. Accessing Our Website

2.1. Our Website is intended for individuals over 18 years of age. If you are under 18 or lack the mental capacity to accept these Terms, do not access or use our Website.

2.2. Access is provided free of charge on an ‘as available’ basis. We are not liable for any inability to access or use the Website.

3. The Services

3.1. We offer business and personal development through online courses, workshops, and coaching programs. Further details are available on our Website and social media channels.

4. Your Agreement When Purchasing Our Services

4.1. By purchasing our Services, you confirm that you are over 18, legally capable of entering into a contract, and providing true and accurate information.

4.2. You agree to keep access to the Services private and not to share, disclose, or resell any part.

4.3. Decisions and actions taken based on the Services are solely your responsibility.

4.4. The Services are not a substitute for counseling or therapy. If uncertain, consult a medical professional.

5. One-to-One Sessions

5.1. Sessions are delivered remotely via Zoom. Attendance is your responsibility, and you must ensure you have the necessary resources.

5.2. Cancellation is allowed up to 24 hours before the scheduled session. Cancellations must be rescheduled within 28 days.

5.3. Late arrivals beyond 15 minutes may be treated as a no-show.

5.4. Additional support outside of the agreed session requires a separate agreement and payment.

6. Access to Groups and Sessions

6.1. Group calls and sessions will be scheduled via email. Attendance is your responsibility, and replacements for missed sessions are not offered.

7. Conduct and Responsibility

7.1. You agree to conduct yourself responsibly when using our Services, Website, or social media channels.

7.2. You must not use our Services for unlawful purposes, record sessions, share content without permission, or post harmful or offensive content.

8. Purchasing Our Services

8.1. Purchase of Services forms a contractual offer. Acceptance is confirmed via email.

8.2. Digital content purchases include immediate access, and cancellation rights are waived once accessed.

9. Payment and Charges

9.1. Fees are displayed on the Website. Payments must be made in full before accessing the Services.

9.2. For payment plans, you agree to adhere to the installment schedule.

10. Late Payment

10.1. Late payments may result in service suspension, interest charges, and removal of discounts. Unpaid fees beyond 30 days may lead to legal action.

11. Refund Policy

11.1. No refunds are provided except for faults.

12. Cancellation and Termination

12.1. Services can be canceled by email, but refunds are not provided unless a fault exists.

12.2. We may terminate your access for breaches, non-payment, or harmful conduct.

13. Complaints and Concerns

13.1. Concerns should be raised via email for resolution before taking further action.

14. Confidentiality

14.1. Confidential information shared during the Services will not be disclosed without consent.

15. Intellectual Property

15.1. Content provided during the Services is for personal use only and cannot be copied, shared, or resold.

16. Personal Data

16.1. Personal data is handled in accordance with GDPR. See our privacy notice for details.

17. Acceptable Use of Our Website

17.1. You must use the Website lawfully and refrain from harmful or fraudulent activities.

17.2. Free resources are for personal use only and cannot be redistributed.

18. Reviews and Testimonials

18.1. By sharing testimonials, you grant permission for us to use them for marketing purposes.

19. Non-Solicitation and Non-Competition

19.1. You agree not to solicit our clients or promote your services during and for 12 months after accessing the Services.

20. Liability

20.1. We are not liable for indirect, consequential, or special damages arising from your use of our Website or Services.

21. No Guarantee

21.1. Results from the Services depend on individual effort. No specific outcomes are guaranteed.

22. Contact Us

Michele Walsh Ltd

1-2 Basford House
Derby Road

Heanor
DE75 7QL

Email: [email protected]

23. Updates to Terms

23.1. We may update these Terms. Continued use of the Website constitutes acceptance of changes.